Let me start you off with a story. Two years ago I started planning for a trip of a life time. With that comes long hours thinking about what could go wrong with my vehicle and fixing it before leaving and/or have the parts with me to fix it when required. Given the fact that I am a journeymen mechanic in Canada I felt I was thinking about every possible failing point on my classic truck. Given the age of it I expected things to breakdown. I have always had a plan and tools in place to solve the problem, allowing me drive from Canada to Panama and back again with little issue. Was I wrong??? The problem is when you pay someone for special parts and information you expect them to be an expert. Why wouldn't you, right!!!
So today I woke up thinking it's maintenance day as we would be hitting the road in two days. Just a quick greasing and gearbox oil check I thought. But just as I was finishing up out of the corner of my eye I spot a sliver of rubber extruding from the leaf spring bushing. "Oh no thats going to take a couple hours to fix," I thought. "But its ok, I have spares."
So after two hours of jacking up the truck, removing hardware and using Land rover Special tool #1(A big bleep'n hammer) I had the bushing out of the leaf spring and I was ready to insert the spare.
As I banged my head against the frame of the truck I realized it was 0.076" too small - I had the wrong part. Not a big deal your thinking, just go to the parts store and get the right one. Thing is, the parts store I need is in Canada or England, not here in Mexico.
So I decided to go direct to the manufacture, bypassing the distributer I had dealt with in the past. After calling Rocky Mountian Parabolics directly, I was greeted with expert advice and a quick parts order to be shipped direct to my hotel in Mexico from 6000 km's away. I have to say its amazing to have such great service and to deal with a company that backs their products.
So the ending of the story goes like this - we get to hang around this awesome little town drinking cerveza and playing in the water for an extra five days. Yet again, waiting for mail!